A little while back, a Telstra representative put me on a trial for their internet security firewally type thing. I promptly forgot the entire affair since, contrary to my instructions, they sent it to the BigPond email address I never use.
The other day, I reset my BigPond password and thought, well, it's been five years ... maybe I should check that email. I found in there emails with instructions to install the BigPond software; all well and good, except the installation link doesn't work; no matter, I'm not fussed.
Then a later email reminding me about the impending expiration of the trial period.
It contained this gem: "So far during your trial, BigPond Security has identified 21857 major virus families and protected you from 2100 potential virus threats."
Hmmmm. Something's not right. I never installed the software, and during that time I have been overseas and not using the internet.
Now, because the trial period ended without me calling to cancel (because I'm a twit and forgot about it), they're charging me for BigPond Security.
Not sure if I have a leg to stand on here, but given the facts that I'm pretty sure I requested it sent to my Gmail account, and I can't download it, and the suspicion that they're telling me porkies, I feel I've been gypped somewhere along the line ...
